Cancellations & Replacement

Cancellations & Replacement

What's eligible for Replacement?(NO RETURN)

Defective - If the item delivered to you is defective. A defect is the unfortunate result of a flaw in manufacturing, which hinders the intended use of the product (e.g. imbalance, wooden joints opening, etc). Please note that natural characteristics of the material used, like appearance or texture (especially for solid wood products) are not defects.

Difference - If the item delivered to you is different ( shape, or color) from the item image on our website.

What's NOT eligible for  Replacement?

Damaged or Missing - For any concerns regarding damage, incomplete products, or missing components, such claims are to be highlighted during the time of delivery or assembly (whichever is applicable). Please understand that once the delivery/assembly is completed, we may not be able to accept Replacement requests.

Installation Issues - Wall mounting installation services are not offered by KLISMOS.com and therefore, return requests because of the customer’s inability to get the product wall-mounted will not be processed.

Relocation - After an item has been delivered to you in perfect condition, in the event of the subsequent dismantling of the item for relocation, reassembly, etc, please note that KLISMOS will not be responsible for any damage to the product.

Click Product Images

To raise a return request, you should click 2-3 clear photographs of the item in question. Below are the guidelines to follow while taking the photographs.

1-2 images should clearly show the entire product and 1-2 images zoom in on the damaged/defective area such that the relevant concern is visible.

The image file size should not exceed 5 MB

Raise A Replacement Request

Registered Users:

Login to Your Account > Go to the  My Orders section in ‘My Account’.

Click on Replace This Product’ next to the product name that you want to return

Select the ‘Reason’ and upload the supporting images

Write your comments in the dialog box provided and submit the request

Evaluate and Pick-Up

Once we receive the images, the KLISMOS Resolution team will connect with you within 24 hours.

The return requests are evaluated by the KLISMOS Resolution team in consultation with the merchant and a technician visit may be scheduled (if required). Please note that the resolution will be provided basis the technician’s evaluation report.

Return pick-up of the product will be scheduled basis the evaluation of the technician and your subsequent interaction with our Customer Support representative.

Please retain the original packaging of the product, along with the user manual, warranty slip, and other accessories to ensure a successful pick-up.

A product scheduled for return pick-up will be picked up by the logistic partner of the Brand/Merchant from the original shipping address of the order, within 72 hours of initiation of the return pick-up request.

Replacement it through Courier Collection

You may contact our Team within 48 hours of having received the product and request a return (As per the policy mentioned above). We shall arrange for the products to be collected from the delivery address and shall process the return subject to receipt of the products at our end in unused condition and their original packaging along with the invoice, failing which return may not be possible.

 

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